Chloe Li
- Total activity 46
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 0
Activity overview
Latest activity by Chloe Li-
Chloe Li created an article,
inquiry
What's the difference compared with Freestyle?" I understand you're curious about the differences. As an official customer support team, we are not able to comment on or compare our products with o...
-
Chloe Li created an article,
not functional- please remove it
When This Article AppliesUse this article when a customer reports any of the following:not working, stopped working, Device Malfunction, Sensor issue, device failed, Device not functional, Sensor e...
-
Chloe Li created an article,
Device Error
When This Article AppliesUse this article when a customer asks:What the "Device Error" message means in the appWhat they should do when they see "Device Error"What to do if the error changes to "So...
-
Chloe Li created an article,
Article: About Our Support Center
When This Article AppliesUse this article when a customer asks:Whether we are an official / authorized support channelWhat support channels we offer (chat, email, phone)What our service hours areRe...
-
Chloe Li created an article,
Article: App Information – Download, Usage(with the QR code inside)
This article answers the following questions:Q1: What are the app names for different products?Q2: Is the companion app free to use?Q3: How to download the app?Q4: Can the sensor be used in regions...
-
Chloe Li created an article,
Sensor Connection Issues – Troubleshooting Guide
Questions This Article Can Answer IDQuestionQ1What is a connection issue?Q2What are the symptoms of a connection issue?Q3What are the similarities and differences between connection issues and dev...
-
Chloe Li created an article,
SiPoints – Location, Earning, and Discontinuation
This article addresses the following customer questions: IDQuestionQ1Where can I find my SiPoints?Q2How do I earn SiPoints?Q3Why can I no longer earn SiPoints?Q1: Where to Find Your SiPointsWhen t...
-
Chloe Li created an article,
App Reinstallation & Cache Clearing – Data Loss Concerns
When This Article AppliesUse this article when a customer asks:Whether uninstalling and reinstalling the app will cause data lossWhether clearing the app cache will delete their CGM/CKM dataWhether...
-
Chloe Li created an article,
Customer Support Contact & Social Media Information
This article addresses the following customer inquiries: IDQuestionQ1What after-sales support channels are available?Q2How can I contact the after-sales support team?Response ContentQ1: Available ...
-
Chloe Li created an article,
Data Bank – Access and Overview
When This Article AppliesUse this article when a customer asks:What is Data BankHow to access or log in to Data BankHow to view or download historical sensor raw data or AGP reports on a computerRe...