Article: About Our Support Center

When This Article Applies

Use this article when a customer asks:

• Whether we are an official / authorized support channel
• What support channels we offer (chat, email, phone)
• What our service hours are

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Response Content

Q1: Are you an official support channel?

Yes. We are the global SIBIONICS Support Center, the official customer service channel of the head office.

Q2: What are your support methods?

We offer live chat and email support.

• Live chat: Available through our social media channels and official online stores.
• Email support:
  • CGM: [e-mail]
  • CKM: [e-mail]

Please note that we currently do not offer phone support.

Q3: What are your service hours?

Our service hours follow Central European Time (UTC+2):

• Daylight saving time: 08:00 – 17:00 UTC+2
• Standard time (winter): 09:00 – 18:00 UTC+2