This article addresses the following customer questions:
| ID | Question |
|---|---|
| Q1 | Where can I find my SiPoints? |
| Q2 | How do I earn SiPoints? |
| Q3 | Why can I no longer earn SiPoints? |
Q1: Where to Find Your SiPoints
When this applies:
The customer asks where to view their SiPoints balance or how to redeem them.
Response:
You can find your SiPoints on our official online store. Look for the gift icon in the lower‑left corner of the page. Click on it to view your SiPoints balance and complete any redemption.
Q2: How to Earn SiPoints
When this applies:
The customer asks how to earn or accumulate SiPoints.
Response:
SiPoints accumulation has been discontinued as of 2025. Any activities that previously earned SiPoints have also been stopped. Therefore, it is no longer possible to earn additional SiPoints. However, any SiPoints you already have can still be used.
Q3: Why SiPoints Can No Longer Be Earned
When this applies:
The customer asks why the points system has stopped, why they cannot earn points anymore, or expresses concern about the change.
Response:
We sincerely appreciate your continued support and trust in us. Your experience is our top priority, and we would like to inform you about an important update to our membership points system.
After careful consideration, we have decided to optimize and enhance our membership program. As part of this upgrade, we have discontinued the points accumulation system. This decision allows us to focus on delivering more direct and high‑quality benefits and an improved service experience. We understand that the points system was an important aspect of your membership benefits, and we sincerely apologize for any inconvenience this change may cause.
However, please note that any existing points in your account remain valid and can still be redeemed. We encourage you to take advantage of them before they expire.
Rest assured, we remain committed to enriching your experience by introducing more rewarding activities and personalized services. Our goal is to create even greater value for you and express our gratitude through enhanced benefits.
Instructions for AI Agent
- Match the customer's question to Q1, Q2, or Q3 based on the descriptions above.
- Output only the corresponding Response. Do not add, remove, or rephrase any content.
- If the customer asks multiple questions (e.g., both Q1 and Q2), output the responses in order (Q1 then Q2).
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