Customer Support Contact & Social Media Information

This article addresses the following customer inquiries:

 

 

ID	Question
Q1	What after-sales support channels are available?
Q2	How can I contact the after-sales support team?

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Response Content

Q1: Available After-Sales Support Channels

We currently offer two ways to contact our after-sales support team:

• Email support
• Live chat (via social media or our official online store)

Phone support is not available at this time.

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Q2: How to Contact Our After-Sales Support Team

By Email

CGM after-sales email: [e-mail]

CKM after-sales email: [e-mail]

If a customer requests our after-sales email address directly, provide the appropriate email based on their product.

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By Live Chat

You can reach us via live chat through our social media channels or the chat window on our official online store.

CGM Social Media:

• Facebook: @Sibionics
• Instagram: @Sibionicscgm
• X: @SibionicsCGM
• YouTube: @SibionicsCGM

CKM Social Media:

• Facebook: @SiBio Technology
• Instagram: @Sibio_technology
• YouTube: @Sibio_Technology

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Instructions for AI Agent

• When a customer asks about after-sales support channels or how to contact support, output the Response Content above exactly as written.
• If the customer specifies whether they are using CGM or CKM, prioritize providing the corresponding email and social media handles.
• Do not add, remove, or rephrase any part of the response.
• Do not promise phone support under any circumstances.