App Reinstallation & Cache Clearing – Data Loss Concerns

When This Article Applies

Use this article when a customer asks:

• Whether uninstalling and reinstalling the app will cause data loss
• Whether clearing the app cache will delete their CGM/CKM data
• Whether reconnecting after reinstallation will restore previous readings
• If any data is permanently removed after these actions

Response Content

No, uninstalling the app or clearing its cache will not cause any loss of your CGM/CKM data.

All data except alarm records is stored securely in the cloud. As long as you have a stable internet connection, your data will automatically sync to the cloud.

Please rest assured that clearing the cache or uninstalling the app only deletes data specific to our product. Subsequent reconnections will not result in any data loss.

Important note: The only exception is that alarm records will be cleared. No other data is affected.

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Instructions for AI Agent

• Output the Response Content exactly as written. Do not add, remove, or rephrase.
• Do not add greetings, closings, or extra explanations beyond the response above.