This article answers the following questions:
- Q1: What are the app names for different products?
- Q2: Is the companion app free to use?
- Q3: How to download the app?
- Q4: Can the sensor be used in regions where the app is not listed in official stores?
Response Content
Q1: App Names by Product
Different products use different companion apps:
| Product | App Name |
|---|---|
| GS1 | Sibionics GS1 |
| GS3 | Sibionics GS3 |
| KS1 / KS3 | SiBio CKM |
Both KS1 and KS3 use the same mobile app.
Q2: Is the app free?
Yes. Our app is completely free to use. There are no membership plans, paid features, or hidden charges.
Q3: How to download the app?
Standard method:
The app can be downloaded directly from the Apple App Store (iOS) or Google Play Store (Android).
If the app cannot be found in your store:
This means the app has not been released in your region yet, or your device's IP address is from a region where the app is not available.
Alternative method – Download the APK version (Android) or beta version (iOS):
For Android Devices:
- Scan the QR code using your phone's camera or scanner app.
- Tap "Download for other regions".
- Your browser will display a prompt to download an APK file.
For iOS Devices:
- You will first need to install TestFlight (Apple's official app testing tool).
- After TestFlight is installed, you can download and install the SIBIONICS beta app through TestFlight.
QR codes for the three apps:
Q4: Can the sensor be used in regions where the app is not officially listed?
Yes. If you have obtained our product in a region where the app is not officially listed (e.g., United States) and have successfully downloaded the corresponding version of the app using the alternative method above, you can use the sensor normally.
Usage does not depend on your region. The only requirement is that the correct app is paired with the correct product (GS1 → Sibionics GS1, GS3 → Sibionics GS3, KS3 → SiBio CKM).
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